Shipping & Returns

Shipping

• We currently ship to addresses in the United States only.
• Shipping is a flat $5.99 per order, and free on orders with $50 or more in toys. Donations don't count toward the free shipping minimum, and donation-only orders have no shipping charge.
• We ship orders in batches: your order ships 3–10 business days after ordering closes for the fundraiser (including any late ordering time), and usually arrives within 2–7 business days after that.
• When your order ships, we'll email you a tracking number. You can also check your order anytime using the link in your receipt.
• Gifts: you can ship your order to someone else and include a gift message. Prices are not included in the package.
• Donating toys: if you choose to donate your toys to one of our charity partners, we ship them directly to that charity, and shipping charges apply as usual. Toys donated to a charity can't be returned or redirected once shipped.

Lost, late, or damaged packages

If your package hasn't arrived 3 business days after the delivery window above (that is, 10 business days after it ships), email support@theoryofkindness.com with your order number. If it arrives damaged or defective, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a refund. Claims made after that may not be accepted.

Returns

All sales are final. We don't accept returns or exchanges. If your order arrives damaged or defective, or never arrives, we'll make it right as described above.

Refunds

• We issue refunds only for orders that are lost, arrive damaged or defective and can't be replaced, or are cancelled before they ship.
• Refunds go back to your original payment method, including any shipping you paid. They usually appear within 5–10 business days, depending on your bank.
• When an order is refunded, the amount the fundraiser earned from it is reduced accordingly.
• Donations are not refundable. If you believe a donation was made in error, contact us within 1 day.

Cancellations

You can cancel an order that hasn't shipped yet by emailing support@theoryofkindness.com as soon as possible. Once an order ships, it can't be cancelled.

Questions

Email support@theoryofkindness.com. Please include your order number (it's in your receipt).